We collect only what you give us voluntarily: name, email address, phone number, and a postal address when an order ships. We use that information to communicate with you and to fulfil what you've asked for — nothing else. We do not run ad pixels or marketing trackers on this site. We do not sell or rent any personal information to any third party under any circumstance. We share only what's strictly necessary with our shipping carrier and payment processor to complete an order; both are bound by their own data-protection commitments. Data is held for as long as the working relationship continues, plus the legal minimum for tax records. You may request access, correction, or deletion at any time by writing to us; we will respond within thirty calendar days.
HLT ("we", "us", or "our"), operated from Takaramachi 1-7-5, Katsushika Ward, Tokyo 124-0005, Japan, respects your privacy and is committed to protecting your personal information in compliance with Japan's Act on the Protection of Personal Information (APPI). This policy was last updated on 2026-06-25.
Business: HLT. Address: Takaramachi 1-7-5, Katsushika Ward, Tokyo 124-0005, Japan. Contact: mail@highlandthornway.com (phone: +81 3-3691-8020).
When you contact us, make a booking, or place an order, we collect the information you choose to provide — such as your name, email address, phone number, and the content of your message. We may also automatically collect usage data (access times, referring pages, browser type, and cookie information).
We use personal information only to: (1) respond to enquiries and bookings; (2) provide and improve our services; (3) contact you and verify your identity; (4) analyse site usage in aggregate; and (5) comply with legal obligations. We will obtain your consent before using it beyond these purposes.
We do not share your personal information with third parties without your consent, except where required by law or necessary to protect life, body, or property. Where we engage service providers, we supervise them appropriately.
We may use cookies to improve usability and understand how the site is used. You can disable cookies in your browser settings, although some features may then be unavailable.
We take reasonable and appropriate measures to prevent the loss, leakage, or alteration of personal information.
You may request disclosure, correction, addition, deletion, or suspension of use of your personal information by contacting us at mail@highlandthornway.com. We will verify your identity and respond promptly in accordance with applicable law.
We retain personal information only for as long as necessary to fulfil the purposes above or as required by law, after which it is securely deleted or anonymised.
For any questions about how we handle personal information, please contact us at Takaramachi 1-7-5, Katsushika Ward, Tokyo 124-0005, Japan / mail@highlandthornway.com.
We may update this policy in response to legal or operational changes. Material changes will be announced on this page.